Welcome Officer Intern (3-Month Internship)
About the role
Position Title: Welcome Officer Intern
School/Campus: Enko La Gaieté Secondary, Yaoundé
Reports To: Admission Manager
Duration: 3 Months (Full-Time)
Job Purpose
The Welcome Officer Intern serves as the first point of contact for Enko La Gaieté Secondary. This role is crucial in delivering a warm, professional, and organized experience for parents, visitors, students, and staff. The intern will support front-office operations, handle incoming communications, and assist the administrative team with daily campus operations over a 3-month period.
Key Responsibilities
1. Reception & Front Desk Operations
Welcome parents, guests, vendors, and visitors warmly and direct them to the appropriate office or staff member.
Maintain a tidy, organized, and welcoming reception area.
Manage the visitor logbook/register, ensuring safety protocols and security check-ins are followed.
Receive, log, and route incoming phone calls, generic emails, and physical mail/deliveries to the relevant departments.
2. Parent & Community Relations
Provide basic information regarding school schedules, admissions procedures, and campus events to visiting or inquiring parents.
Receive parent requests or messages and ensure they are promptly routed to teachers, coordinators, or school administration.
Assist in organizing parent-teacher conferences, open days, or school events hosted at the reception or campus common areas.
3. Administrative & Operational Support
Assist the HR and Administrative teams with data entry, filing, scanning, and document archiving.
Help track student arrival/tardiness logs at the front desk when required.
Manage the scheduling of meeting rooms or administrative appointments as directed.
Perform other administrative tasks assigned by the Administrative Lead or Head of School.
Key Requirements & Qualifications
Education: Currently pursuing or recently completed a Higher National Diploma (HND/BTS), Bachelor’s degree in Executive Secretariat, Communications, Business Administration, Hospitality, or a related field.
Language Skills: Bilingual in English and French (fluent verbal and written communication in both languages is essential for interacting with our international parent community).
Technical Skills: Basic proficiency in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Docs, Sheets).
Interpersonal Skills: Outstanding customer service orientation, professional presentation, warm demeanor, and strong listening skills.
Organizational Skills: High attention to detail, ability to multitask in a busy environment, and strong time management.
Learning Opportunities & Benefits
Hands-on professional experience within an international school setting.
Mentorship from experienced administrative and operational professionals.
Internship certificate and recommendation letter upon successful completion.