Administrative Assistant
About the role
Position: Administrative Assistant
Comparable DFPS Position: Administrative Assistant
Classification: Full-time, Non-exempt
Reports to: Assigned Supervisor
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Administrative Assistant supports the daily operations of a Community Based Care unit. This position responds to inquiries, maintains records, prepares documents, enters information into agency systems, and provides administrative support to caseworkers and other program staff.
Primary Responsibilities:
Comparable DFPS Position: Administrative Assistant
Classification: Full-time, Non-exempt
Reports to: Assigned Supervisor
Company: Texans Together
Location:
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)
Position Description:
The Administrative Assistant supports the daily operations of a Community Based Care unit. This position responds to inquiries, maintains records, prepares documents, enters information into agency systems, and provides administrative support to caseworkers and other program staff.
Primary Responsibilities:
- Answer and screen telephone inquiries, take and route messages, and record intake information for referral to caseworkers.
- Greet visitors, responds to general questions, and directs callers and visitors to the appropriate staff or location.
- Prepare correspondence, meeting notes, performance evaluation documents, forms, and other materials to support unit operations.
- Assist staff with office procedures and operations including routine software and equipment issues (e.g. Copy and fax machine operations to duplicate and transmit materials), assists with sorting and routing mail.
- Support training activities and provide back-up coverage for other unit administrative assistants as needed.
- Maintain a system for tracking progress updates, and develop and maintain forms, case files and reports.
- Enter and update information into IMPACT, COBRIS and other authorized electronic systems, review entries for completeness and accuracy.
- Provide program and agency information and/or make referrals to appropriate community resources.
- High School Diploma or equivalent.
- Minimum one (1) year of experience in administrative support, general office, clerical, secretarial, or Texas Department of Family and Protective Services (DFPS) work.
- Knowledge of standard office practices, administrative procedures, computer functions, and office equipment.
- Knowledge of Microsoft Office applications and Windows-based systems.
- Skill in providing administrative support to multiple staff members.
- Skill in verbal and written communication, customer service, organization, and attention to detail.
- Skill in using technology to prepare documents, maintain records, and track information.
- Skill in establishing and maintaining effective working relationships.
- Ability to manage multiple priorities in a fast-paced, changing environment.
- Ability to work independently and complete assignments accurately and timely.
- Ability to interact professionally and effectively with individuals at all levels.
- Ability to maintain confidential information with discretion and professionalism.
- Environment: Office-based
- Work Schedule: Monday through Friday during standard business hours
- Travel: Occasional