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Director, Care Services

The ALS Association

(Multiple States), United States

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About the role

Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, the Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.


*This is a remote role based within the west territory.

SUMMARY

Reporting to the Managing Director, Care Services this position will collaborate on the development, implementation, monitoring, and adapting programsandservices associated with care services prioritiesas definedin The Association’s Care Services Strategic Implementation Plan. Works with the Territory Executive and other Association staff to develop strong partnerships with internal andexternalkey stakeholders with the objectives of continuousquality improvement, consistency, and increased access to programs and services.
 

DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following. Other duties may be assigned.
  • Implement operational plans in support of the strategic plan and the territory.
  • Assists and consults as needed with complex situations. May attend ALSclinicsand provide care consultationsduring routine visits
  • Collaborate to ensure policies andprocedures defining the delivery of services to people living with ALS, caregivers, families, and community partnersby Care Services staff are consistent with industry and The Association standards.
  • Collaborate with Associate Director to provide oversight to programs and services and build new partnerships to support existing programs. Provide information to Resource & Referral hub regarding new or existing resources.
  • In collaboration with the Managing Director Care Services establish strategic community and professional partnerships and collaborations.
  • Assess and evaluate Care Services Programs and make recommendations for updates and improvements to Managing Director Care Services. Offer recommendations for future programs.
  • Ensure files and databases are used consistently across territories.
  • Develop and maintain clinic relationshipsthrough bi-annual or quarterly review meetingswith clinic Neurologists and coordinators. In collaboration with Managing Director of Care Services
  • Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.
  • Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.
  • Offer recommendations concerning current or future programs
  • Hire, supervise, andprovide leadershipto a staff of licensed professionals and care services support personnel with responsibility to orient, train, assign work and outline scope of authority for care services staff and/or outreach professionals.
  • Provide oversight to assigned programbudget and monitor expenditures. Assist with management of local and state grants.

SUPERVISORY RESPONSIBILITIES

  • Directly supervises up to 10 employees within the Care Services department(s).
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and discipliningemployees; addressing complaints and resolving problems .
 

PHYSICAL REQUIREMENTS:

  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Frequently required to talk or hear
  • The employee must occasionally lift and /or move more than 10 pounds
  • Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception, and ability to adjust focus

WORK ENVIRONMENT:

  • While performing the duties of this job, the noise level in the work environment is usually quiet/normal business environment
  • Occasional travel to include office settings, hotel settings, and clinic settings
  • Occasional meetings (in-person and virtual) with Association staff, partners, and collaborators

BASIC QUALIFICATIONS

  • Bachelor's Degree (BA) from four-year college or university, or the equivalent combination of education and experience. Master’s degree preferred.
  • Five years of progressive leadership experience in a non-profit setting.
  • Experience working with people living with motor neuron diseases and healthcare knowledge preferred.
  • Supervisory experience workingwith variousnursing and allied health professionals andadministrative personnel.
  • Excellent written and oral communications skills.
  • Computer skills required: (Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Microsoft Office; Payroll Systems; Project Management Software; Video Conferencing Software such as Zoom and Teams.)
  • Ability to travel on Association business as required.
 

ADDITIONAL QUALIFICATIONS

  • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
PAY TRANSPARENCY:
The ALS Association's pay range for this position is $69,293 - $92,990 anually.