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Onboarding Coordinator

Languageline

Makati City

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About the role

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Job Description:

Employment Type: Full-Time

Work Setup:  Initial work arrangement 100% onsite minimum 90 days at Ayala Avenue, Makati.

After 90 days: Hybrid work setup may be considered after consistent performance and attendance at Ayala Avenue, Makati.


Job Summary

We are seeking a detail-oriented and organized Onboarding Coordinator to drive seamless onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a vital part in ensuring timely, accurate, and compliant onboarding by maintaining clear communication with candidates, recruiters, and internal stakeholders in a fast-paced, US-based business environment.


Key Responsibilities

  • Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable state and city compliance forms.
  • Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
  • Provide timely status updates to recruiters and relevant stakeholders.
  • Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.
  • Verify the completeness, accuracy, and compliance of onboarding records.
  • Handle multiple onboarding files while meeting deadlines and turnaround expectations.
  • Manage system access requirements, including passwords and identification records.
  • Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
  • Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Qualifications and Experience

  • At least 1 year of BPO or shared services experience.
  • Experience supporting US-based business operations or administrative processes.
  • Previous graveyard or night-shift experience.
  • Stable employment history with minimal short-term job changes.
  • Background in onboarding, HR, payroll, benefits, customer support, or related administrative functions is an advantage but not required.
  • Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.
  • Proficiency in Microsoft applications is required (Microsoft Word, Excel, Outlook etc.)

Required Skills and Competencies

  • Strong organizational and time-management skills.
  • Excellent written and verbal communication.
  • High attention to detail and accuracy in documentation.
  • Ability to work independently in a fast-paced environment.
  • Professional communication with candidates, recruiters, and internal stakeholders.
  • Strong follow-through and ability to meet deadlines while handling multiple priorities.
  • Capacity to manage approximately 50 active onboarding files and 25 new candidates per week.

What We Offer

  • Competitive salary package + Performance incentives + onsite program allowance
  • Comprehensive HMO coverage
  • Early regularization eligibility

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