Field Marketing Manager

Role: Field Marketing Manager
Work Set-up: Remote


About Crescendo

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.

Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

We’re building a new category in customer experience. Join us and help shape what comes next.

The Role

We are looking for a Field Marketing Manager to turn our go-to-market strategy into programs and events that support pipeline and accelerate revenue.

This is a hands-on role responsible for planning and executing field marketing programs, including events, executive experiences and campaigns. You will work closely with Sales and Marketing to identify where we can create demand and help move opportunities through the funnel.

The right person is highly organized, commercially minded, and comfortable owning programs from idea through execution and measurement.

What You’ll Do:

• Build and execute field marketing programs that support revenue goals.
• Partner closely with Sales to identify opportunities for engagement.
• Plan and execute industry events, conferences, webinars, and other targeted programs.
• Own event strategy and execution, including vendors, logistics, budgets, promotion, attendee experience, and follow-up.
• Work with Product Marketing, Demand Generation, and Sales to develop messaging and campaigns tailored to target audiences.

What We Expect From You:

• 5+ years of B2B field marketing, demand generation, or related marketing experience, specifically in B2B SaaS, AI or customer experience.
• Willingness to travel for events and field programs.