Edge Professional Services Technical Lead

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Edge Professional Services Technical Lead

About NCR Voyix Edge

At NCR Voyix, we're redefining how retailers deploy, manage, and scale applications at the edge. Our innovative NCR Voyix Edge platform is a Kubernetes-based solution built specifically for retail environments, enabling customers to modernize store infrastructure, accelerate application deployments, and simplify operations across thousands of locations.

NCR Voyix Edge provides centralized lifecycle management, observability, security, and automation capabilities that allow retailers to run applications where they perform best while maintaining enterprise-grade control and governance.

We are seeking an experienced Edge Professional Services Technical Lead to drive successful customer implementations, serve as a trusted technical advisor, and help shape the future of edge computing in retail.

Position Summary

As the Edge Professional Services Technical Lead, you will lead strategic customer engagements focused on deploying and integrating NCR Voyix Edge within complex enterprise retail environments. This is a highly visible customer-facing role that combines technical leadership, solution architecture, project delivery, and consultative problem-solving.

You will serve as the primary technical authority throughout implementation projects, partnering with customer stakeholders, solution architects, engineering teams, and sales organizations to ensure successful adoption of the platform. You will also act as a subject matter expert on Kubernetes, edge computing, Linux infrastructure, cloud-native technologies, and application modernization.

This role is ideal for someone who thrives in complex environments, enjoys solving challenging technical problems, and wants to influence how enterprise retailers modernize their technology footprint.

Key Responsibilities

Customer Delivery & Technical Leadership

• Lead multiple concurrent customer implementations of NCR Voyix Edge from discovery through production deployment.
• Act as the technical lead and trusted advisor for enterprise customers, guiding architecture decisions and deployment strategies.
• Own technical project execution, including planning, risk identification, issue resolution, and stakeholder communication.
• Develop and maintain implementation plans, deployment runbooks, and project documentation.
• Collaborate closely with customer infrastructure, networking, security, and application teams to ensure successful integration.

Solution Architecture & Deployment

• Architect and deploy Kubernetes-based edge solutions across geographically distributed retail environments.
• Assist customers in onboarding, migrating, and optimizing workloads on the NCR Voyix Edge platform.
• Design and implement cloud-native deployment patterns, automation workflows, and operational best practices.
• Support application modernization efforts by helping customers deploy containerized and microservices-based applications.
• Guide customers through infrastructure, networking, storage, security, and observability requirements.

Technical Consulting & Enablement

• Become a recognized subject matter expert in NCR Voyix Edge and related technologies.
• Deliver technical workshops, enablement sessions, and knowledge transfer activities for customers and internal teams.
• Provide architectural recommendations and operational best practices aligned with customer business objectives.
• Mentor team members and contribute to the technical development of the Professional Services organization.

Innovation & Continuous Improvement

• Build and maintain proof-of-concept, demonstration, and lab environments.
• Partner with Product Management and Engineering teams to identify product enhancements and customer-driven improvements.
• Provide technical support during customer evaluations, pilots, and proof-of-concept engagements.
• Capture deployment lessons learned and contribute to implementation standards and best practices.
• Stay current on emerging trends in Kubernetes, cloud-native technologies, edge computing, and retail technology platforms.

Required Qualifications

• 5+ years of experience leading complex enterprise technology implementation projects in a customer-facing role.
• 2+ years of hands-on experience deploying and operating containerized workloads using Kubernetes and/or Docker.
• Strong experience designing and supporting cloud-native architectures within AWS, Microsoft Azure, or Google Cloud Platform.
• Experience with software development lifecycle (SDLC) processes, CI/CD pipelines, and modern DevOps practices.
• Hands-on experience with Infrastructure as Code (IaC) technologies such as Terraform, Ansible, and Helm.
• Proficiency in scripting and automation using Python, Bash, PowerShell, Ansible, or similar technologies.
• Strong understanding of enterprise networking concepts including DNS, DHCP, routing, switching, VPNs, load balancing, and firewalls.
• Experience troubleshooting distributed systems and large-scale infrastructure deployments.
• Excellent written and verbal communication skills with the ability to present technical concepts to both technical and business audiences.
• Proven ability to influence stakeholders and drive alignment across cross-functional teams.

Preferred Qualifications

• Experience operating Kubernetes platforms in production environments.
• Knowledge of edge computing architectures and distributed infrastructure.
• Experience with GitOps methodologies and tools such as ArgoCD or Flux.
• Familiarity with observability platforms including Prometheus, Grafana, Elastic, or OpenTelemetry.
• Experience within the retail, hospitality, or multi-site enterprise industries.
• Kubernetes certifications (CKA, CKAD, CKS) or equivalent cloud certifications.
• Experience supporting enterprise customers through digital transformation or modernization initiatives.

Success in This Role

Successful candidates will combine deep technical expertise with exceptional customer engagement skills. You will be comfortable leading discussions with architects and engineers one moment and presenting recommendations to executive stakeholders the next.

You are naturally curious, analytical, and proactive in solving problems. You thrive in fast-paced environments, embrace continuous learning, and enjoy helping customers realize business value through innovative technology solutions.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”