Team Leader
About the role
Description
Join Resolv.Global as a Team Leader in Customer Service, where you'll lead a team to ensure exceptional customer satisfaction and service delivery.Responsibilities:
- Lead and manage a team of customer service representatives.
- Monitor team performance and provide feedback.
- Develop and implement training programs for team members.
- Resolve escalated customer issues and complaints.
- Coordinate with other departments to enhance customer service processes.
- Ensure team adherence to company policies and procedures.
Requirements
- 0-2 years of experience in customer service or a related role.
- Proven leadership or supervisory experience.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints and resolve conflicts effectively.
- Proficiency with customer service software and tools.
- Bachelor's degree in Business, Management, or a related field (Preferred).
- Familiarity with CRM systems (Preferred).