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Customer Care Associate

rbanw

San Diego, California

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About the role

Our Story
 
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

WHAT YOU'LL BE DOING - THE ROLE

  • Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.
  • Communication of specific client needs with teams and Management
  • Processing paperwork to help each stakeholder receive their needed information.
  • Communicating logistical changes and installation issues .
  • Problem solving with teams locally and in other locations.

    • WHAT YOU BRING - THE PERSON

  • 1+ years of Customer Service Experience
  • Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
  • Modest or extensive construction background a plus but not required.
  • High school diploma

    • WHAT'S IN IT FOR YOU - THE BENEFITS

  • Medical/Dental/Vision Insurance
  • Health Savings and Flexible Spending Accounts
  • Life Insurance and Disability Insurance available
  • 401k with 4% company match and 100% vested
  • Great Career Opportunity!
    • Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 
     
    Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
     
    Additional information? Feel free to visit our career page at https://www.tiffee.com/