Field Service Engineer

Description

Landa is seeking a Field Service Engineer (FSE) who will ensure optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Responsibilities

·      Transfer of technical knowledge to press operators to resolve on-site technical issues

·      Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues

·      Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity

Requirements

·      2+ years of experience in product support in the graphic arts industry for digital printers or offset presses

·      Experience in inkjet systems - an advantage

·      End to end, highly-skilled technical capabilities and strong troubleshooting skills

·      Residence in the United States

·      Willingness to extensive travel (~50%) to customers' sites

·      Valid driving license

Attributes

·      Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)

·      Ability to work under remote supervision and perform well under pressure

·      Excellent interpersonal skills, working with global customers and colleagues

·      "Can do" approach using established technical policies and procedures to effectively handle customer issues

·      Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

·      Self-motivated and able to work in a dynamic workplace

·      Clear and effective English communication skills