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Remote Customer Care Specialist

AIL

Cleveland, OH, United States

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About the role

If you’re looking to build a career with purpose, AO Globe Life is hiring to join our fully remote team. This is a strong fit for recent or soon-to-be graduates in business, marketing, or communications, as well as anyone who thrives in a service-first, people-centered role. Full training, inbound client interest, and structured mentorship give you everything you need to grow from anywhere in the U.S.

What You'll Do
- Walk individuals and families through personalized supplemental benefit options
- Support the enrollment process from start to finish with professionalism
- Prioritize high-quality, client-focused interactions
- Build strong, long-term client relationships
- Take part in continued mentorship and team development
- Maintain organized, accurate digital records and follow-up communication
- Meet with clients virtually over Zoom to discuss their needs

What You Bring
- A heart for helping people and supporting a purpose-driven mission
- Strong communication and interpersonal skills
- Reliable internet and a Windows laptop/PC with webcam
- A self-starter mindset with strong organizational skills
- Customer service or consultative background a plus, not required
- Confident in virtual meetings and familiar with digital tools
- Willingness and ability to obtain required state licensing, if applicable
- Work authorization in the United States

Why You'll Love It Here
- Opportunities for renewal-based income growth
- Full training and licensing provided
- Weekly performance-based pay
- Equity opportunity (3%) for qualifying team members
- A team culture built around people, not just numbers
- A clear path toward leadership roles
- Monthly and quarterly performance bonuses
- Inbound leads only — no cold calling
- 100% remote with flexible hours

About Us
AO Globe Life has proudly served union members, credit union clients, and veterans for more than 70 years with supplemental benefits designed to protect working families. As a remote-first company, we prioritize integrity, flexibility, and empowering our team members in their careers.

If you’re looking for a remote opportunity with real growth potential, apply today.