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Work From Home Customer Relations Representative – Paid on Performance

AIL

Grand Rapids, MI, MI, United States

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About the role

AO Globe Life is hiring for this position to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and a structured mentorship program, you’ll have the support needed to build a meaningful, long-term career from anywhere in the United States.

Key Responsibilities
- Support clients throughout the enrollment process with clarity and professionalism
- Provide attentive, client-first service
- Help clients explore supplemental benefit options tailored to their needs
- Develop strong, long-term relationships with clients
- Conduct virtual consultations with clients via Zoom
- Keep digital records accurate and manage timely follow-up
- Engage in ongoing training, mentorship, and professional growth

Qualifications
- A Windows laptop or PC, webcam, and dependable internet
- Eligible to work in the United States
- Ability to obtain any necessary licenses, if applicable to the role
- Self-motivated, organized, and able to work independently
- A service-minded, mission-driven attitude
- Strong communicators with solid interpersonal skills
- Confident in virtual meetings and familiar with digital tools
- Prior customer service or consultative experience is a plus, not required

What We Offer
- Inbound leads only — no cold calling
- Equity opportunity (3%) for those who qualify
- Fully remote, flexible schedule
- Monthly and quarterly performance bonuses
- Complete training and licensing support provided
- Defined growth path into leadership
- Growing income through renewals
- Supportive, people-first team culture
- Weekly pay based on performance

About AO Globe Life
For over 70 years, AO Globe Life has helped protect working families nationwide—serving union members, credit union clients, and veterans with trusted supplemental benefits. As a remote-first organization, we’re committed to integrity, flexibility, and empowering our team to thrive.

Take the next step in your career—apply today.