Contact Center Representative

Description

Earn $21.00-$23.00/hour + full benefits while helping members manage their finances. Credit Union of New Jersey is looking for a motivated and member-focused Call Center Representative to join our team.

We offer a comprehensive benefits package designed to support our employees and their families, including:

• Medical, dental, prescription and vision insurance
• 401(k) plan, with company match
• Tuition reimbursement
• Life & disability insurance
• Voluntary supplemental life insurance
• Pet insurance and other voluntary benefits
• Flexible spending accounts
• Paid time-off
• 11 Paid holidays
• Ongoing developmental opportunities
• Credit Union Membership
• Employee discounts on credit union products and services

Key Responsibilities:

• Answer inbound calls from members regarding account questions, loans, and cards
• Help with balances, transfers, and payments
• Resolve issues and research account discrepancies
• Recommend products and services that fit member needs

Position Requirements:

• High school diploma or general education degree (GED); plus one to three years related experience
• Excellent member service, communication, and interpersonal skills
• Must be able to work rotating Saturday's
• Bilingual (English/Spanish) speaking preferred

We are an equal opportunity employer