Billing Specialist
About the role
Billing Specialist
Location: Irvine, CA | On-site || Department: Finance || Employment Type: Full-time
About the Role
We’re looking for a sharp, energetic Billing Specialist who loves turning “no” into “yes,” solving problems like a pro, and getting paid for results. If you thrive on outbound calls, love helping customers sort out their accounts, and get a thrill from collecting revenue, this is your spot!
What You’ll Do
- Be our Revenue Hero. Spend most of your day reaching out to past-due accounts, negotiating realistic payment plans, and bringing money in the door.
- Own the inbound line. Handle billing calls and emails from our shared inbox, resolve account issues quickly, adjust payment schedules, and process payments, voids, and refunds.
- Be the go-to for billing questions. Walk clients through payment histories, invoices, and receipts so they leave the call with clarity.
- Jump in as our Utility Player. Dig into merchant portals (Celero, Nuvei, Revolv3) to research declines and manage batches, build chargeback defenses, and audit AR ledgers.
- Keep the records clean. Make sure every interaction and status update is accurately logged in our CRM.
What You Bring
- 2–4 years in collections, billing, account reconciliation, or busy customer service
- Confident on the phone, especially with tough conversations
- Comfortable with CRMs (Logics/IRSLogics experience is a big plus)
- Experience with merchant portals is a bonus
- Bonus points if you speak fluent Spanish!
- Positive, adaptable team player who’s motivated by targets and loves variety
Why You’ll Love Working Here
- Impact - Every day, you’ll help real people escape financial stress and rebuild their lives.
- Growth - We’re a rapidly expanding company with plenty of room for career advancement.
- Supportive Culture - We value collaboration and continuous learning.
- High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.
We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.
Compensation
Hourly Pay: $25.00 per hour.
Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $200 - $1800. Actual commission earnings vary based on individual performance and are not guaranteed.
Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.
The range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.