Recommend ways to best utilize the Shopline platform
Point out areas for improvement, including opportunities for product adoption and implementing new Shopline features
Triage technical issues to Shopline escalated Support teams
Work with internal Shopline teams to advocate for merchants’ needs and requests
Demonstrate an in depth understanding of industry trends
Elevate the overall merchant experience
Coach merchants to grow their business by partnering with them on goal development, and providing tailored and structured recommendations to achieve those goals
Identify areas for improvement, including opportunities for product adoption and implementing new Shopline features; recommending ways to best utilise Shopline's solutions.
Build relationships and be the Trusted Advisor focussing on growing and retaining merchants.