Business Analyst

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Description

• The Business Analyst is responsible for identifying and detailing opportunities for improvement with internal processes, training, and the quality of service.

• The Business Analyst is required to be an expert user in AOC applications provided to the courts and to have a high level of understanding of relevant court business processes.

• The Business Analyst is responsible for providing direction and analysis on issues that require escalation.

• The Business Analyst is responsible for identifying and detailing opportunities for improvement with internal processes, training, and the quality of service. The Functional Architect reports to a Business Analyst.

Job duties:

• Produce accurate and complete business process documentation and workflows to use in system configuration, data conversion, training materials, and application support

• Analyze impacts to software applications throughout all phases of projects

• Work with application developers to translate high-level business requirements into functional and technical specifications

• Propose changes to validation tables, code tables, and rule tables

• Maintain system expertise by participating in testing of training materials, software patches, upgrades, configuration, and data conversion results

• Analyze the impact of data conversion designs and document process changes that result from data conversions

• Create specification requirements for documents and reports and update change tracking documentation

• Develop documents and documentation for court use

• Conduct application training sessions and provide support to end users, both in-person and remote

• Provide business process information to the training personnel for development of training materials

• Review training issue logs for impacts to business processes, configuration, security settings, and on-site support

• Maintain and troubleshoot training equipment, such as computers, projectors, and other audiovisual devices

• Be familiar with agency policy and procedures

• Extensive in-state travel with overnight stays to Arkansas courts is required (approximately 75%)

• Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen.

• Duties involve utilizing automated equipment

• Other duties as assigned

Educational Qualifications:

• The formal education of a bachelor’s degree is required. A bachelor’s degree in Business Administration and a Master of Business Administration or equivalent are preferred.

Experience Required:

• Three years of experience in conducting business analysis is preferred.

• Knowledge of Arkansas court processes and understanding the use of technology in court software is highly desirable.

• The Business Analyst will have regular contact with elected court officials and court staff, department staff, other state agency/institutions personnel.

• As a representative of the AOC, the Functional Architect is expected to maintain a high degree of integrity, decorum, and respect for court personnel at all times.

Knowledge, Skills, Abilities

• Knowledge of Arkansas court business processes and procedures

• Knowledge of project management and process improvement methodologies

• Excellent oral and written communication skills, including the ability to communicate effectively with court and non-court, legal and non-legal, technical and non-technical personnel

• Exceptional analytical and creative problem solving skills

• Strong computer skills with proficiencies in Microsoft Office, Visio, and Outlook

• Ability to accurately chart existing business processes, provide thorough analysis, and recommend improvements

• Ability to add and modify system codes to satisfy functional requirements

• Ability to analyze and evaluate comparative data, graphically represent work flows, and present in front of large groups

• Ability to provide classroom training on the use of the applications and provide application support to court end users

• Ability to identify gaps and define functional requirements for system usage and reporting of data out of the systems

• Ability to effectively multitask, well under pressure, and meet deadlines

• Ability to travel in state, often with overnight stays, sometimes on short notice

Qualifications

• Business Analysis

• Business Process Documentation

• End User Training

• Multiple Concurrent Projects

• Develop Training Material

• Proficiency with Microsoft Office, Visio, and Outlook

• Superior Presentation Skills

• Excellent Communication Skills