Cisco Network Engineer (Voice & Data)
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
Position Details:
Job Title: Cisco Network Engineer
Location: Harrisburg, PA
Duration: 3+ Months
Complete Description:
Description:
Cisco Network Engineer (Voice & Data)
• Provide First level support in the IT communications group
• Support / Maintenance / Service Desk requests
• Monitor and support the performance of all network infrastructure
• Utilize Solarwinds ORION to research & diagnose problems
• Provide front-line interaction with the PTC User Community
• Support Adds/Moves/Changes
• VOIP Phone system
• Network connectivity
• Provide post implementation break/fix support
• General
• Perform root cause analysis, debugging, and problem resolution
• Follow PTC Change Management processes and procedures
• Create and maintain requirements, documentation, and procedures.
• Develop and maintain configuration documentation
• Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users
• Perform capability/knowledge transfer to PTC staff
• Possess excellent interpersonal and communication skills
• Other network projects as assigned
• Participate as needed on IT communications projects
Skill Matrix: