Help Desk Analyst

Additional Information

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Job Description

Description:

Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience.

***This requisition requires onsite in-person first round interviews only.***

***Client would prefer candidates local to the Harrisburg, PA Area.***

Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. 2 year associates degree or equivalent technical study.

The Help Desk Analyst performs the skills listed below.

· Provides technical assistance, support, and advice to end users for hardware, software, and systems.

· Provides hands-on technical assistance to business and technical users.

· Investigates and resolves computer software and hardware problems of users.

· Serves as a contact for level 1 support.

· Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

· Determines whether problem is caused by hardware, software, or system.

· Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

· Talks with technical and non-technical co-workers to research problem and find solution.

· Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

· Experienced with a variety of call-tracking software and systems.

· Reads trade magazines and engages in independent study to maintain current industry knowledge.

· Follow quality standards, and displays strong customer service skills.

· Able to work in a team environment.

· Complete assigned tasks.

· Strong communication skills; both written and spoken.

Additional Skills & Experience:

1+ years supporting technology in a fast paced environment.

2+ years’ experience with Windows 7 operating system.

2+ years’ experience with PC troubleshooting and repair.

Knowledge of Microsoft Windows 7 with emphasis on troubleshooting.

Experience with Microsoft Office products including Word, Excel and Outlook. Knowledge of and interest in emerging technologies.