Openings on IVR Quality Analyst
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description
Title: IVR Quality Analyst
Location: Alpharetta, GA/Middle town, NJ
Duration: 6 to 12 months
Interview: Phone and Skype
Job description:-
· Lab Build & Maintenance
· Procure, install and configure Lab equipment across platforms
· IVR Platforms – Avaya, Cisco, Genesys
· Operating System – Linux, Windows, VMware
· Tools – Monitoring tools, configuration tools and performance test tools
· Automation tools across above platforms
· Build lab environments
· Manage change control of lab environments through certification cycles
· Certification strategy including validation of requirements, design
· Provide and justify effort estimates
· Configuring lab and environments for Testing
· Designing and Developing Certification Tools and Automation
· Creating Certification plan and underlying test plans
· Documenting strategy, review and editing
· Escalate technical and project issues to Project Manager
· Report project status to Project Manager
· Provide technical support during deployment in Production
· Assist with technical interviews of prospective team "
Qualifications
Graduation