QA Analyst @NET-A-PORTER
About the role
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
To support our Site Trading Management team, we are searching for a QA Analyst to be based in our London - Westfield office.
WHAT YOU WILL DO
- Execute hands-on functional testing, business User Acceptance Testing (UAT), and end-to-end validation across front-end site features, ERP/WMS workflows, order management (OMS), catalog management (PIM), internal business tools, feature flag activations, and architectural updates.
- Trace and validate cross-system data flows and business rules (e.g., inventory syncs, pricing updates, order lifecycle processing, and catalog updates between back-end ERP/tools and front-end interfaces) before deployment.
- Perform exploratory testing to uncover edge cases across all layers of our tech stack, from back-office administration systems to front-end UI customer journeys.
- Draft, execute, and maintain comprehensive test scenario libraries to ensure thorough functional and regression test coverage across multi-stage customer journeys, checkout, catalog, merchandising tooling, and back-office operations.
- Validate business readiness and functional integrity for complex e-commerce and back-office updates, including currency launches, performance enhancements, and algorithmic merchandising integrations alongside manual tooling.
- Partner with Central Tech, Product Owners, and Business Stakeholders early in feature design to challenge requirements, identify edge cases, and perform isolated feature testing prior to full end-to-end UAT.
- Work in lockstep with the Incident & Bug Manager to log, track, re-test fixes, and feed post-incident learnings and production bug findings directly back into pre-release test libraries.
- Support rollout schedules by executing operational readiness test scripts and validating tool reliability post-deployment.
- Participate in an out-of-hours on-call rotation alongside team peers to support real-time site incident triage and emergency issue escalation during evenings and weekends.
METRICS YOU ARE RESPONSIBLE FOR
- Business UAT and functional test execution coverage and sign-off timeliness.
- Defect leak rate (bugs identified post-activation vs. pre-release testing).
- Release & activation success rate with zero critical path regressions in live environments.
- Accuracy, detail, and clarity of bug reports, impact assessments, and steps to reproduce.
- Speed and thoroughness of verifying bug fixes and re-testing incidents.
- Time-to-market for weekly feature flag activations and capability updates.
- Stakeholder satisfaction with test execution and operational readiness handovers.
WHO YOU ARE
- Hands-on experience in business QA, UAT execution, regression testing, and exploratory testing in e-commerce, retail, or multi-system tech environments.
- Broad technical curiosity with comfortable testing experience across full end-to-end workflows—including front-end web/app UIs, back-office business tools (ERP, OMS, WMS, PIM, CMS), and cross-system data syncs.
- Understanding of multi-stage customer flows, e-commerce architectures, and back-office tool integrations.
- Experience testing non-deterministic algorithmic integrations (e.g., search/browse AI) alongside manual merchandising and operational tools.
- Exceptional attention to detail with a structured, methodical approach to test case execution, edge-case identification, and regression planning.
- Strong communication skills with the ability to clearly explain software defects and collaborate effectively with cross-functional Product, Tech, and Business teams.
- Calm under pressure with a strong problem-solving mindset and willingness to participate in a shared out-of-hours on-call rota.
WHAT WE OFFER
- 25 days holiday per annum (plus UK bank holidays)
- Private medical and dental cover schemes
- Matched contribution pension
- Flexible working
- Staff discounts
- Life assurance cover