CCaaS System Engineer (German Speaker)
About the role
KEY RESPONSIBILITIES
Configure CCaaS platform components, including routing, queues, IVR/flows, users and channels, according to agreed designs.
Provide Tier 1–2 support for live DACH accounts, including scheduled on-call duties, and implement customer change requests.
Troubleshoot voice, digital-channel and configuration issues, and manage vendor support cases.
Communicate with DACH customers in German and help gather and document requirements.
REQUIREMENTS
Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field.
Advanced German proficiency (C1 or higher), spoken and written, with good professional English.
Basic knowledge of networking, VoIP/SIP, Windows/Linux and cloud/SaaS concepts.
Strong problem-solving skills, eagerness to learn and a customer-focused attitude.
Flexibility to work hours aligned with DACH customers and participate in an on-call rotation.
NICE TO HAVE
Study, work or internship experience in a German-speaking country, or a German-language certificate (e.g., Goethe or TestDaF).
CCNA, cloud fundamentals or ITIL certification.
Hands-on experience with Genesys or Sprinklr.
Basic scripting skills.