Case Manager - Pacific Time Hours
About the role
About Finch
Our mission is to make justice radically more accessible to every American household.
We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.
Explore life at Finch for more.
This Role
Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.
This role requires working Pacific Time (PT) business hours to support our West Coast clients and legal teams. Candidates may work remotely from other time zones but must be available during the required Pacific Time schedule.
What You'll Do:
Open insurance claims and manage communication with carriers
Request, track, and follow up on medical records and police reports
Monitor lien and subrogation issues, ensuring timely resolution
Partner with lead paralegals to prepare cases for demand drafting
Identify and fix operational bottleneck.
Your Team: Legal Operations
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
You Might Be a Fit if You:
Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
Are process-driven and detail-oriented
Communicate effectively with both clients and attorneys
Thrive in fast-paced, high-volume environments
Are bilingual in Spanish/English (preferred, not required)
Able to work Pacific Time hours
Compensation
$60,000 – $85,000 annual salary + equity
Additional benefits include:
100% coverage for health, dental, and vision
401(k) retirement plan
Flexible PTO (we trust you to take the time you need)