Bilingual Client Services Representative
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
Primary Responsibilities:
• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with an unbiased information to assist customers with application and eligibility requirements.
• Assists customers in the enrollment process.
• Accesses, reads, and interprets customers and provider data elements within customer’s application.
• Performs accurately all data entry functions to reflect customer activity/transactions.
Qualifications
Education Required:
• High school diploma, GED, or equivalent certification
Background & Experience Required:
• Excellent customer service skills