Director, Cardiovascular Specialty Operations

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary

The Director Cardiovascular Specialty, Wellstar Medical Group (WMG) provides leadership to the Cardiovascular Medicine and Cardiovascular Surgery practice(s). This role reports directly to the Vice President WMG Operations Specialty Division. This role will have a strong matrix reporting relationship to the VP Cardiovascular Service Line and the Chief Cardiology Officer. The individual in this role will have oversight of daily operations across all cardiovascular offices. This oversight includes optimization of practice operations, staffing, recruitment, provider relations and leadership presence for all cardiovascular practice locations. He/she will implement plans, monitor systems and processes at current and future integrated practices within the cardiovascular specialty. With a strong focus on cardiac outcomes and patient experience, this individual ensures operational efficiencies and quality service through monitoring of practice performance. Additionally, this individual will evaluate and execute clinical and physical expansion opportunities for the growing cardiovascular ambulatory program. This individual will partner to ensure high quality, safe clinical care is provided to the patients of the cardiovascular practices and across the care continuum. This leader will routinely monitor patient feedback and quality metric results. The Director Cardiovascular Services WMG is expected to bring consistency to practices to ensure compliance across all practice locations and will interface directly with hospital inpatient and outpatient departments to ensure seamless patient care and experiences. They will ensure adherence to regulatory, licensing, and reimbursement guidelines. The Director maintains strong positive relationships with employees, physicians, advanced practitioners, patients and the public. They participate as an active and supportive part of the Wellstar Medical Group Leadership team where success is illustrated through practice growth, improved patient access, financial performance, and positive patient experience. They will also participate in WMG and System committees (Quality, Patient Outcomes) and initiatives as appropriate or requested by WMG leadership. As a key member of the leadership team, the Director is key to continued success as Wellstar enhances services and improves the patient experience, particularly addressing challenges that face the system's market and community. The Director will serve as an executive leader within the Wellstar Center for Cardiovascular Care (WCCC); which encompasses all aspects of cardiovascular care within Wellstar. They will represent the practices and provider relations at the WCCC Practice Board; the WCCC Quality, Operations and Finance Committees; the Wellstar market leadership and strategy development meetings; and others as needed. This leader will also be expected to have or build strong regional and national connections in the Cardiovascular realm to stay informed on current and emerging clinical and practice changes.

Core Responsibilities and Essential Functions

Practice Operations

• Directs operations for all cardiology practice offices

• Creates focus on clinical quality and escalates key concerns and recovery opportunities immediately

• Drives long- and short-term goals and operational plans including program evaluation

• Improves consistency of clinical services and operations practices across multiple provider locations

• Supervises and advises the Practice Managers/Directors of all practices in designated region or specialty

• Maintains knowledge of medical practice environment both locally and nationally to identify opportunities and threats; communicates internally as appropriate and incorporates into planning process

• Acts as a liaison between clinical providers and Wellstar Administration

• Guides resource management to achieve practice business goals

• Demonstrates appropriate knowledge and proficiency of the EMR and data reporting available to meet practice needs and monitor progress

• Monitors safety and quality metrics to support clinical excellence

Growth/Expansion of Service Lines

• Implementation of market strategies and program development/expansion in partnership with Service Line Vice President and Chief Cardiology Officer

• Partners with Wellstar Marketing team to create and disseminate key internal and external messaging about cardiovascular services

• Works closely with the Wellstar Physician Relations/Business Development team to target and foster relationships with key referring physician partners

Patient Experience

• Drives focus on clinical excellence in partnership with CNO WMG and other clinical leaders

• Reviews and continuously monitors patient and employee experience scores and process improvement efforts

• Facilitates improved patient and employee experience scores through action planning, services enhancements, and coaching

• Ensure transition of care from practice setting to acute care to discharge and post hospitalization care is consistent and meets clinical and patient experience expectations

Financial Resource Management

• Responsible for the financial performance of the designated practices, including but not limited to:

• Planning and maintaining operating budget at the practice level

• Monitoring progress against budget

• Planning and implementing capital expenditures

• Oversees accounting and financial control systems, accounts receivables and budgets

• Utilizes financial and operational principles in daily and long-term practice operations

Technology and Resources

• Maintains awareness software applications to support effective patient records inclusive of all cardiovascular information system platforms. Collaborates with IT/Systems support to ensure all systems are running as intended

Compliance and Risk Management

• Supports and applies a working knowledge of Wellstar Health System’s Standard and Department Policies and Procedures

• Supports clinical and office staff in upholding clinical quality in the practice

• Monitors compliance with Wellstar policies and adherence to regulatory, licensing, and reimbursement guidelines.

• Ensures that HODs are compliant with CMS regulations as well as other regulatory agencies and guidelines associated with each regulatory agency

Job Qualifications

Required Minimum Education

• Master's in Business Administration/Management or Health Administration or Accounting Required.

Required Minimum Experience

• Minimum 8 years in a leadership role of a medical group, hospital, or healthcare organization and proven success in impacting and improving patient experience in a clinical setting required.

• Minimum 4 years in a cardiovascular operations leadership position required.

• Demonstrated knowledge of guiding clinical practice and bringing consistency and process alignment in cardiovascular practices required.

• Experience in large electronic medical records system (EMR) with specific EPIC experience strongly preferred.

• Experience in CVIT Systems such as Muse (EKG) and Merge (PACS) strongly preferred.

• Minimum 2 years of experience in a cardiovascular multiple-practice structure that includes integrated delivery specialties preferred.

Required Minimum Skills

• Highly developed leadership and interpersonal skills; regulatory, reimbursement, financial analysis and business planning skills.

• Excellent communication and presentation skills, both verbal and written.

• Knowledge and command of the principles of financial analysis, planning, operations, human resources and information systems.

• Ability to collect, analyze and apply data and other pertinent information to develop short and long term practice goals and budget needs.

• Ability to work independently and to motivate and develop staff and leaders.

• Ability to partner with physicians, other providers and Wellstar Medical Group leaders to establish and meet short and long term strategic practice goals.

• Proactively searches for and recommends opportunities to enhance practice services and revenue.

• Consistently demonstrates excellent leadership and customer service skills.

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