Technical Support Manager (Application Support)
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Overview
Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:
Job Description
Responsibilities
- Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
- Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
- Suggest various service and product enhancements
Qualifications
Requirements for the Role
- 2+ years technical support for SaaS-based software
- 3+ years working with one of the following: JavaScript, Python, or Java
- Experience with:
- Troubleshooting through browser tools
- Linux text processing tools
- Writing SQL queries
Nice to Haves:
- Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
- MongoDB, Hadoop, or Atlassian product experience
- AWS- working knowledge