Director, Customer Solutions

Job Description Summary:

At The Coca‑Cola Company, we’re accelerating toward becoming a truly consumer‑centric total beverage company. With a vibrant and expanding global portfolio, our success depends on how we deliver value—connecting customers, bottler partners, and consumers through seamless service and innovative solutions.

The Director, Customer Solutions leads this transformation, aligning customer strategy and operational execution to support account‑based equipment, service, and supply chain fulfillment. Working closely with Sales, Supply Chain, and Customer Operations teams, this role defines and deploys strategic solutions that strengthen revenue, efficiency, and beverage quality across the North America system.

The ideal candidate will combine strong business acumen with hands‑on experience leading customer operations, supply chain transformation, and cross‑functional service programs. Success requires collaboration, agility, and operational leadership that bridges customer needs, system capabilities, and digital innovation to deliver measurable results.

What You’ll Do for Us

• Customer & System Leadership
  • Build systemwide capabilities that drive competitive advantage with national customers by translating retailer needs into coordinated bottler engagement, package strategies, and sales and operations planning.
  • Serve as the customer‑facing supply chain lead, bridging customer priorities with system capabilities and internal alignment to achieve service and commercial goals.
  • Connect customer strategy, fulfillment processes, and performance insights into actionable plans to improve beverage availability, quality, and execution.
• Customer & Digital Enablement
  • Advance the use of digital, AI, automation, and analytics platforms that enhance order accuracy, demand planning, exception management, and replenishment forecasting.
  • Collaborate with cross‑functional teams to integrate digital signals into daily operations, speeding decisions, improving service visibility, and reducing manual intervention.
  • Champion technology adoption across bottler partners and customer operations, driving consistency and real‑time access to actionable information.
• Service Excellence & On‑Shelf Availability
  • Lead development of customer‑specific service improvement plans to strengthen on‑shelf availability, in‑stock performance, and shopper experience while meeting annual business plan commitments.
  • Use service metrics, scorecards, and performance dashboards to identify risks, create contingency plans, and mobilize cross‑functional teams.
  • Build strong partnerships with customers and internal operations teams to move from insight to acceleration in service delivery and execution.
• Governance & Stewardship
  • Lead operating forums that translate retailer data, replenishment signals, and operational insights into aligned business priorities and execution plans.
  • Support transformation by influencing without formal authority—building capability, scaling new working models, and ensuring sustained adoption of system improvements.
  • Enable disciplined governance and performance routines that ensure accountability and transparency across customer, bottler, and internal functions.

Requirements & Qualifications

• Education:
  • Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required.
  • MBA or master’s degree, or advanced certification in Supply Chain, Business Analytics, or Operations preferred.
• Experience:
  • Minimum 5 years of experience in customer operations, supply chain, route‑to‑market, or related roles involving commercial and service execution.
  • Preferred 7+ years leading complex, cross‑functional initiatives with customers, bottlers, or operational partners.
  • Experience operating at the intersection of customer strategy, supply chain performance, and commercial transformation.
  • Proven success in driving digital transformation, analytics, automation, or AI‑enabled decision support projects that improved service delivery or operational efficiency.
• Technical & Functional Expertise:
  • Strong understanding of end‑to‑end supply chain performance, replenishment dynamics, and route‑to‑market models across DSD, warehouse, e‑commerce, and third‑party fulfillment.
  • Proficiency with tools such as Power BI, Tableau, Workday, or SAP, and ability to integrate AI‑based analytics and automation platforms into operational workflows.
  • Skilled in developing scalable process improvements that drive adoption, speed, and consistency in customer fulfillment.
  • Excellent collaboration, negotiation, and stakeholder alignment skills across multi‑layered organizations.
  • Strong data interpretation and storytelling ability to convert complex analyses into practical business actions.

Skills & Capabilities

• Customer Strategy and Supply Chain Integration
• Route‑to‑Market and Fulfillment Optimization
• Digital and AI‑Enabled Operations
• Data Analytics and Service Metrics Development
• Relationship Management and Cross‑Functional Influence
• Governance and Business Process Alignment
• Project Management and Change Leadership
• Business Planning and Risk Mitigation
• Continuous Improvement and Process Automation
• Executive Communication and Decision Enablement

What We’ll Do for You

• Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth.
• Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.
• Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation.
• Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola’s journey as a total beverage company.

 

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Business Development, Business Planning, Communication, Consultative Sales Management, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Leadership, Long Term Planning, Operational Assessment, Relationship Building, Sales Forecasting, Sales Management, Sales Process, Solutions Selling, Waterfall Model

Pay Range:

United States: 141,000 - 165,200 USD


Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

October 29, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.