Customer Service Engineer

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Perform installation, inspection, repair, maintenance, and life-extension activities on equipment at customer sites.
• Support construction and commissioning of new and existing equipment.
• Carry out technical activities such as machining, NDT inspection, welding, generator diagnostics, and equipment troubleshooting.
• Make engineering decisions and solve technical problems using established procedures within a defined framework.
• Apply engineering knowledge to complete assigned tasks and continuously develop technical expertise.
• Resolves technical issues using established procedures and sound engineering judgment. Escalates complex or non-standard problems to senior team members when needed.
• Work closely with internal teams to ensure successful project execution.
• Communicate technical information clearly to customers and team members.
• Build and maintain strong customer relationships as a key point of contact.
• Support and guide junior team members when required.
• Understand business objectives and contribute to team and project goals.

Required Qualifications

• Bachelor's degree from an accredited university or college
• This role requires 2+ years of experience in the Field Services..

Desired Characteristics

• Strong oral and written communication skills.·      
• Ability to document, plan, market, and execute programs.·      
• Good interpersonal skills

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.  If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

#LI-RS1

Additional Information