Solutions Architect

Additional Information

Thanks & Regards
Praveen K. Paila
470-202-1117

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Typically requires 10 or more years working with Avaya PBX and Avaya Call Center applications.

• Requires proven experience with Avaya hardware and software implementations, including Communication Manager, CMS, Experience Portal, Messaging, and Session Manager.

• Requires strong experience with NICE Recording systems, including Workforce Management , Quality Monitoring and Speech Analytics

• Proven experience with CTI integration projects is highly-preferred

Qualifications

Responsibilities:

• Responsible for designing IT solutions that leverages the architectural roadmap and standards of ABC, seamlessly integrate with the existing IT portfolio and deliver on the defined business requirements.

• The Solutions Architect will provide guidance and subject matter expertise in the areas of Telecommunications and Call Center applications and the tools used within the Unified Communications group.

• This individual will approve, design, and standardize future architectural decisions for the unified Communications group.

• The Solutions Architect will work closely with the Telecommunications and Call Center Technical Lead to guide developers in creating environment where future Unified Communications technology will be on the forefront.