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Desktop Support

KRG Technologies

Phoenix, AZ, us

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About the role

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

Thanks for your time,

Kind Regards,

Ajith
Technical Recruiter
KRG Technologies Inc
Phone: 661 367 8000 Ext - 310



Job Description

Job Title: Desktop Support

Location: Salt lake City, UT/Phoenix, AZ.

Duration: Contract /Full Time

Job Description:

Daily Tasks

  1. Imaging / re-imaging laptops & desktops
  1. Troubleshooting technical laptop and desktop issues (Windows & applications)
  1. Decommissioning end-of-lease desktops & laptops
  1. Diagnosing laptop & desktop hardware issues
  1. Mapping network drives / printers
  1. Coordinating laptop & desktop repairs with hardware suppliers
  1. Assisting with application testing
  1. Vendor escorts (occasional)
  1. Some relocation of desk phones / workstations
  1. Some remote support (via remote access software)

Hard Skills:

  1. Strong Windows 7 troubleshooting & diagnostics
  1. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
  1. Hardware troubleshooting & diagnostics (laptops, desktops)
  1. Basic networking (drive / printer mappings, network connection diagnostics)
  1. Active Directory / PC security
  1. Internet Explorer & Chrome troubleshooting
  1. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills:

  1. Good communicator (written and verbal)
  1. Takes responsibility & accountability
  1. Teachable
  1. Solutions-focused
  1. Team player – able to contribute new ideas
  1. Flexible in terms of workload and daily tasks