Service Engineer
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Vignesh
KRG Technologies Inc.
25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355
Direct Phone: (661) 367 8000 Ext.405 | Email: vignesh.c @ krgtech.com
Job Description
• 3 + years’ Network Engineer experience in supporting production environment including customer facing or customer support roles.
• Having Azure domain experiences is a big asset.
• Soft Skills
o Leadership - handle technically challenging and politically sensitive customer situations
o Strong communications skills – Excellent spoken and written English communication skills
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o Demonstrable troubleshooting skills
o Cross-team collaboration
• Networking Skills
o Experience with networking concepts including Load balancer, Routing, Switching, Security
o Experience and familiarity with networking tools (ping, tracert, wire shark, etc.)
o Understanding geo-redundancy, CDN and VPN technologies ( Site to site , Point to site preferred, leased line)
o Experience and understanding of the OSI model and related concepts
• Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster