Content & Communications Manager
About the role
Who is Shift?
Shift provides business finance to small and medium businesses (SMEs) in Australia, including Business Overdraft, Equipment Line, Asset Finance and Trade Account. Since 2014, Shift has funded more than 30,000 Australian businesses.
At Shift, our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.
About the Role
The Content & Communications Manager is responsible for turning Shift’s expertise and insights into clear, credible content for customers, brokers, partners, employees, and external stakeholders.
The role owns the editorial process from brief through to publication. This includes developing content plans, shaping narratives, writing and editing substantial communications, coordinating contributors, and managing the production of major content programs.
A key focus is supporting Shift’s thought-leadership and corporate communications priorities, including the SME Economy Index, corporate reporting, executive communications, and strategic business announcements.
The role is suited to a strong writer and editor who can independently make sense of complex subject matter, identify the real story, and produce content that is useful, evidenced, and appropriate for its audience.
Duties & Responsibilities
Own Shift’s editorial calendar, content pipeline, and review process.
Translate research and complex subject matter into clear, credible content.
Write and edit reports, articles, executive communications, presentations, website copy, and strategic announcements.
Manage the editorial delivery of the SME Economy Index and other flagship content programs.
Adapt core content for employee, customer, broker, partner, media, and external audiences.
Coordinate subject-matter experts and senior stakeholders from brief through approval.
Provide publication-ready content to Internal Communications, Creative, Digital, and PR.
Maintain editorial quality, factual accuracy, version control, and alignment with Shift’s messaging and tone of voice.
Support issues and crisis communications through research, drafting, and message development.
Skills & Experience
Exceptional writing and editing skills.
Strong editorial judgement and attention to detail.
Ability to simplify complex information and identify the key message.
Strong communication and stakeholder-management skills.
Highly organised with strong project-management capability.
Confident working with data, research, and source material.
Proficient in Microsoft 365.
Curious, adaptable, and comfortable using AI tools.
5+ years' experience in content, communications, journalism, marketing or a related role.
Strong experience writing, editing, and producing content for diverse audiences.
Experience delivering thought leadership, corporate communications, or large content projects.
Experience managing stakeholders, competing priorities, and tight deadlines.
Experience working with senior leaders and subject-matter experts.
Experience in financial services, fintech, professional services, or a related industry is desirable.
Qualifications
Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, Business, or a related field.
Equivalent professional experience in content, editorial, or corporate communications will also be considered.
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Key benefits:
Hybrid working: we’re headquartered in North Sydney with state-based workplaces and offer a hybrid work policy. Our offices have spaces for collaboration, socialising and focused work.
Parental leave: up to 26 weeks paid.
Strategy Week: twice a year the whole team comes together to hear the business strategy and product and technology roadmap first-hand, with fortnightly all-company business updates in between.
Flat structure: everyone can learn from each other and senior leaders across the business.
Wellbeing: benefits supporting your physical, psychological and financial wellbeing, from a day off on your birthday to end of trip facilities.
Additional information:
If you don’t meet all the qualifications or skills but think you’d be a great fit, please apply anyway.
Learn more about working at Shift at shift.com.au/careers.
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