Customer Service/Dispatch Specialist Consultant

Austin, TX, us

About the role

All your information will be kept confidential according to EEO guidelines.

Job Summary

· Answers Pickup calls from customers and schedules using Via software to drivers.
· Document performance and maintain related records accurately
· Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction

Knowledge, Skills, and Abilities:

· Skill in reading and relaying information to customers, service providers and drivers.
· Ability to deliver excellent telephone customer service utilizing verbal communication skills
· Knowledge of the American Disability Act service area
· Ability to problem-solve quickly and effectively customer and driver issues verbally.

Education and Experience:

High school diploma or GED required.
Two (2) years of Customer service or dispatching experience required.
Two (2) years of transportation or related experience is preferred.