Business Customer Rep
About the role
Additional Information
$16//hr
6 MONTHS
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Business Customer Service Representative needs Bachelor degree .
Business Customer Service Representative requires:
- Knowledge/experience in a high volume, production environment.
- One or more years of B2B experience
- Multiple systems knowledge (ECPD, ACSS, WFM,).
- Strong mathematical and statistical skills.
- Microsoft Office products (MS Excel, MS Word and MS PowerPoint
Business Customer Service Representative duties:
- providing support to internal and external customers
- partnering
with the Business Sales Channel to service our customers, assist with
escalations, and handle large research requests as required. - The
focus is to complete all requests sent through Workflow Manager with
accuracy and in a timely manner; ensuring commitment times to our
customers are maintained