VMware Admin
About the role
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
Deegit Inc.
Job Description
Job Description:
· As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
· Provide technical subject matter expertise wherever required.
· Ensure proper communication and quick resolution as a crisis manager.
· Plan and schedule Changes, Coordinating with different stakeholders.
· Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
· Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
· Participate in business meetings with various stake holders on a need basis.
· Take corrective actions based on the customer satisfaction surveys.
· Work on the service improvement programs.
· Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents